SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ecofriendlycart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ecofriendlycart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
US Dollar ($)
all received
like me. thank you. the need
very fast happened, ok.2 wks. Sprawdziło in 100%, also recommend.
Very good
боялась before order, will be highly думала шуршать because, but not concerns and confirmed it well. пошит qualitative, coincided size, not елозит sheet, material pleasant, fast shipping 2 weeks. with the baby нужная. recommend! to store thank you!!! ✌
i .. good mattress .... fast shipping .... thanks very thick mattress mattress all обернуло...
заказала 08. 06. 29.06.18 ухта коми республику 18g--(20 days, it's учётом, pk столицу отправила first in russian post is g. сыктывкар, 3 day lost ухту and then) now commodity: влитой like sat заявленным size match mattress, thin material изнанки oilcloth (промокает really, fast drying and oh) top very like nylon, but the material pleasant, flanked mesh, everywhere прошита elastic good, thread not stick up, mattress grips deep. satisfied purchase. thank you very much store 10 stars. like friend, for заказала неё.
порадовали quality and delivery time. thank you!
perfectly fine waterproof and be adjusted cushion. fast arrived! super the figment content and. repetiré when This shop. need ride accessories
fast shipping store молодец! 11 06 оплатила a 27.06 has received. all like-waterproof mattress covers in description. recommend seller and goods. thank you.
15.06 26.06 заказано received. барнаул. was packed in handbag. пробовала until. but good quality.
goooooooood
beautiful thank you store goods very fast delivery
томска 2 week to size perfect set down 160 cm. шуршит, похер but
thank you! super! in проверила immediately, water not pervious to!!
order пришёл fast, 2. try on description. satisfied goods by. minus one... 3 pcs/lot заказала 160 × 140 × 200 & 200 (2) and there is no size наматраснике packaging no. замерять to own. all so and perfectly. thanks to store.
too fast and shipping super all
как в описании, по размеру, доставка быстро
Заказ пришел неожиданно быстро. Спасибо продавцу! Товар очень понравился,приятный на ощупь,все швы ровные,запах неприятный отсутствует. С продавцом не общались- не было необходимости. Советую товар и продавца!
Спасибо получила. хороший наматрасник.
Одна из самых быстрых доставок!! За 10 дней до Краснодарского края. Все хорошо)
Синтетика
Супер, и качество товара и доставка. соответствует описанию. после использования дополню отзыв.
материал прекрасный, подходит как раз, я очень довольна, заказывала 160х200 идеально сел. Не скатывается и с Матиаса не слезает, хочу теперь заказать ещё простую простынь. Рекомендую, доставка 15 дней до Курганской области
good and soft.
огромное спасибо за быструю доставку за 11 дней до Калининградской обл. простынь действительно не промокает.
все отлично, пришло очень быстро! не промокает, немного шуршит.
Большое спасибо за быструю доставку. Всё супер!!! Продавец очень общительный. Рекомендую.
все четко, по размеру идеально подошел, воду не пропускает.
Это была самая быстрая доставка в Ирк.обл....за 13 дней дошел,пока не мерила ,но по размером должен подойти)))Посылка отслеживалась ,продавец молодец что так оперативно работает!Все бы так!
ciao il pacco e arrivato grazie di tutto
Чехол очень хороший, действительно не промокает. Когда распокавала был запах, но после стирки всё выветривается. Спать на нем хорошо, только шуршит немного.
thx
Ultra veloce
всё отлично без запаха,швы ровные,нитки не торчит!не шуршит!)))
5+!
Швы ровные, по размеру подошёл, ощущения клеенки под простынью нет, действительно водонепроницаемый)) немного соскальзывает простынь но не критично ;)
Perfect and very fast shipping. Thank you. ☺️ I Love it.
Goods arrived timely. Thx guys.
намотрасник суперский. берите не пожалеете.
Very good quality of the material, a little rustle but does not leak water :) Bardzo dobra jakość materiału, trochę szeleści ale nie przepuszcza wody :)
Α+++++
super, satisfied very, thank you! not намотрацник шуршит) perfect подошёл))) with baby it is not заменимая thing)