SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ecofriendlycart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ecofriendlycart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
платье отличное по качеству, но оооочень большое) но я из за ткани купила, буду перешивать) листики темнее чем на фото
Доброго дня всем! Платье сшито достаточно аккуратно, на свой ОГ - 118, купила размер XL, платье очень свободно , с большим запасом, но я ношу так и запас на усадку при стирке, поэтому я довольна! Если нужно , чтобы поплотнее сидело , надо выбирать L. Фон платья кремового цвета, на рекламном фото кажется белым, учитывайте , если для Вас важно.Но мне очень понравилось платье и с таким фоном.Длинна платья мне ниже икр, но я маленького роста- 150 см! Отправлено было на 4 день после оплаты, очень быстро дошло до Самары, 16.05.18 оплата, на почте 29.05,18. Спасибо продавцу ! С уважением,Николаева!
essential rr 54 large. thick fabric cotton, color white, коричневатый slightly and. claims overall no. completely is the photo.
ithis dress is very nice for me, moreover if they have variety size more satisfied
very accurate beautiful, blank cotton fabric, fresh and excellent quality. many thanks.
three шёл order. my it quickly, краснодарского to edge. dress made of natural cotton all like as. oh 110, от87. about 115. large size took the dress more freely. to store thank you!!!
Very nice perpect
is very very
mesh couple time, cotton .. cool
large dress cotton printed with pocket cool summer. color is a little darker than the picture. m size fit 48eu, thinner but surely too big for women
model perfect dress garment fabric. fashion single big though Xl size requested a poco not too. To have Been best A weight 80 kg. the agustare and quedara cool. model description like a picture. super selling agradecida this, arrive free run posted
sundress very cool!!! cotton fabric, thin, comfortable,-great for heat! tailored good, 11 day пришёл order, the fastest my memory! size the true me великоват всёравно seem chest have a little less. all the same but very satisfied!
cool, original, the summer! it i only утонула (parameters 96-96-96 height 168) size smaller was to take. брала pregnancy that pleases, will подрастёт body so as normal, and then ушью. good quality sewing, cotton жестковата, зато breathable.
Beautiful. Great store. I use to buy from him. Highly recommended. Thanks.
what's dress lovely and free j'attendais.