SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Ecofriendlycart (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://ecofriendlycart.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
not the cool желею
Very nice toy for camping!
arrived packed in original packaging and less refurbished .. working wonderful. no efficient להטענה of סמרטפונים.
value
Good Product!
comme décrit. super produit. eclaire bien en appoint . pour bricoler ou le camping
Горит хорошо. Пришло быстро. Спасибо. Рекомендую
Товар пришел быстро, а главное вовремя. Привез курьер, прям до двери). Упаковано все хороша. Лампа заряжена. солнечная панель имеет длинный провод и самоклейку.Рекомендую.
as described
Всё работает исправно. Лампа светит норм, батарея заряжает даже телефон. В лампе стоит аккумулятор, который собирает энергию. Очень доволен покупкой
recibido gracias excelente
Envío rápido y fiel a la descripción. Todo ok.
товар дошел за 3 недели,как и описано,упаковано хорошо,еле вскрыл посылочку.присоеденил к солнечной плате,на лампе загорелась лампочка зарядки.сама лампа была заряжена,поэтому пока, о том ,заряжается или нет,сказать нечего не могу
excellent product fast delivery
Ürün açıklama ile aynı parasına göre gayet yeterli
excelent lamp
заказ пришел очень быстро около 10 дней в Акмолинскую область. товаром доволен работает все хорошо, продавца и товар рекомендую 5 звёзд.
Отличная лампочка, беру не в первый раз . Светит ярко , удобный крючек, разъём для заряда подходит для заряда обычным зарядным для мобильного телефона. Из минусов слабовата солнечная панель , недозаряжает аккамулятор , советую первые несколько циклов заряжать с помощью зарядного устройсва, чтоб разогнать батарею. Да и нужно какую то коробочку придумать для солнечной батарей . Она просто налеплена на двусторонний скотч.
A++++++
It works
it all, quickly but not a week 3
The store did a great job kudos very fast shipping
all good. up flats shipping courier. store recommend.
ok
straight up flats сдэк shipping! work. in use'll tent. thank you store!
received lamp fast, not tested work until
top!
Very fast shipping (20 days), great product. thank you.
very fast delivery! not tested working. вручили 11 25 number sent at home.
product spelnua my expectations :-)
Hello! Thank you, everything is fine, everything has come!
no questions to light but look bad battery mount wire
light is very good!!!
long charging. good thing but over 300 usd
nicely EVERYTHING
works as necessary
recommend
дошел goods. qualitative, work perfectly.
bulb good. horror сдэк shipping. 2 weeks ждала courier
great thing, for garden покупала (глухая village, constantly отключают light).
lamp not received. missing somewhere on the go. communicating the store. отслеживалась does all parcel! opened dispute. returned money. but over the money (345руб) unparalleled no.'m sorry (((
all good to store thank you but shipping long
shining bright
lamp cool! good shining! recommend!
courier goods brought to door. packaging has been помята but. after opening found переломлена solar battery that, неё from lamp battery is not charging and appropriately. all phone from battery checked through work, зарядился battery. shining lamp is very good! contacted with store replace pledged solar battery. gregarious seller, понятливый and! normal if packed, nothing is the поломалось, and placed to 5.
заказываю has 2 times, fast, arrive courier, shining fire, perfect for going!
Good product... it actually works.
ok
idea cool.
self bought toy all working, satisfied, to store and recommend